LEGAL REFERENCE

Your data. Your control. Our promise.

At truk123, your privacy isn't negotiable. We've built this policy to show exactly how we handle your account information, payment details, and gaming preferences. Everything from your DANA...

Data EncryptedAccount SafePayment SecureTransparent RulesIndonesia Compliant
Browse the Lobby Read FAQ
truk123 Your data. Your control. Our promise.

Policy scope and your rights

truk123 operates this privacy policy in accordance with applicable data protection law in supported regions across Indonesia. We collect personal information — your name, email, phone number, and payment details — only when you open an account or initiate a transaction. Your data is processed to deliver the service, prevent fraud, and honour your payment requests through DANA, OVO, GoPay or QRIS.

You have the right to request access, correction, or deletion of your information at any time. We do not sell your data to third parties. Retention periods align with legal obligations and our anti-fraud framework.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

HELP CHANNELS

Questions about your privacy?

Team online

Email Support

Contact our privacy team at [email protected] with any data concerns. We respond to all inquiries within two business days.

Account Settings

Manage your personal information, notification preferences, and data sharing choices directly from your account dashboard anytime.

Legal Requests

For formal data access requests or legal inquiries, reach our compliance officer through the contact page. Official responses within 14 days.

REVIEW SIGNALS

How we earned your confidence

Third-Party Audits

Our encryption and data-handling practices are reviewed annually by independent security firms. Results published on request to account holders.

Industry Standards

We comply with ISO 27001 data security certification and follow payment card industry standards for DANA, OVO, GoPay and QRIS flows.

Transparent Updates

Any change to this policy is announced 30 days in advance via email and on-site notice. You control whether to proceed or request your data.

No Data Brokers

We never lease your contact information or gaming history to advertisers. Your email stays off third-party marketing lists.

Fraud Prevention Only

Data sharing with payment partners happens solely to verify transactions and prevent fraud. No cross-selling or behavioural targeting.

Dedicated Privacy Officer

A named officer oversees all data requests and policy compliance. Accessible via our legal contact page for formal inquiries.

Our privacy policy versus competitors

Data Minimalism
We collect only what's needed to run your account and process payments. No hidden fields or consent-trapping sign-up forms here.
Payment Transparency
Every DANA, OVO, GoPay or QRIS transaction shows exactly what we share with our payment partners and why. No surprise data flows.
Deletion Rights
Request permanent deletion of your account and all associated data after 60 days of inactivity. We purge non-essential records quarterly.
No Behavioral Ads
Unlike some platforms, we don't track your gaming history to sell targeted ads. Your play style stays private to your account.
Clear Cookie Policy
Every cookie on truk123.com is listed, explained and removable via settings. No surprise trackers or cross-domain profiling.
Dispute Resolution
If you believe your data was misused, escalate to our ombudsman within 30 days. Formal response guaranteed within 60 days.
Indonesia-Focused Terms
Our policy references local data law and uses Indonesian payment terms throughout. Not a generic global copy-paste template.
QUICK SIGNAL

What this policy protects

Account Credentials Your username, password and two-factor authentication code are encrypted end-to-end...
Payment Information DANA, OVO, GoPay and QRIS wallet details are tokenized and...
Session Activity Your gaming session, tables visited and slot rooms browsed are...
Contact Details Your email, phone and address are stored separately from gaming...
Verification Documents Any ID or address proof you submit for KYC is...
Withdrawal Records Your payout history to DANA, OVO, GoPay or QRIS is...

Privacy questions answered

We collect your full name, date of birth, email address, phone number and verified address. Payment details — your DANA, OVO, GoPay or QRIS wallet ID — are added only when you make a deposit. No data is collected until you provide it directly.

Payment wallet details are tokenized through our PCI-compliant processors and never stored in plaintext on our systems. Every transaction is encrypted, logged separately from account data, and cross-checked for fraud patterns before settlement.

No. We do not sell, lease or rent your personal information to marketers, data brokers or advertisers. Data sharing happens only with payment processors to verify transactions and with law enforcement if legally required in supported regions.

Non-essential data (login history, session logs, preferences) is deleted within 30 days of closure. Transaction records for QRIS, DANA, OVO and GoPay are retained for seven years for tax and regulatory compliance. You can request earlier deletion within legal limits.

We use session cookies for account security and analytics cookies to measure performance. All are listed in our Cookie Settings page. You can disable non-essential cookies without affecting account access or DANA/OVO/GoPay payment processing.

We notify affected account holders within 48 hours of discovery via email and in-app alert. A public incident report is posted on this policy page with remediation steps. You have the right to request a formal incident investigation.

Yes. Email [email protected] with 'Data Access Request' in the subject line. We provide a downloadable JSON file of your profile, transaction history and account activity within 14 days. Deletion requests are processed within 60 days of your account inactivity threshold.